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e-Khidmat Punjab (citizen services catalogue)
e-Khidmat Punjab operates facilitation centers across Punjab to provide citizens with transparent, trackable, and hassle-free government services under one roof. The platform eliminates intermediaries and agents, allowing citizens to easily access over 160 government services in a timely manner.
ای خدمات پنجاب پورے پنجاب میں سہولت مراکز چلاتی ہے تاکہ شہریوں کو ایک ہی چھت کے نیچے شفاف، قابلِ تعاقب اور پریشانی سے پاک سرکاری خدمات فراہم کی جا سکے۔ یہ پلیٹ فارم درمیانی واسطوں اور ایجنٹوں کا خاتمہ کرتا ہے، جس سے شہریوں کو بروقت 160 سے زائد سرکاری خدمات تک آسانی سے رسائی ملتی ہے۔
Services explained here
- Child Registration Certificate (B-Form)The Child Registration Certificate (CRC), also called the B-Form, registers a child in NADRA's records. Both parents apply in person at a NADRA counter, such as at a Punjab e-Khidmat Markaz, with their CNICs and the child's birth certificate.
- Get a duplicate CNIC (lost or damaged)If your CNIC is lost or damaged, you can get a duplicate Simple or Smart card. Request a reprint online in NADRA's PakID app, or apply in person at any NADRA Registration Centre or e-Khidmat Markaz with a blood-relative witness and, if available, your old CNIC or an FIR of the lost card.
- Change details on your CNICNADRA can change or correct details on your CNIC, such as marital status, name or address, as a Simple or Smart card. Apply online in NADRA's PakID app by uploading documents that prove the change, or in person at any NADRA Registration Centre or e-Khidmat Markaz.
- Get your first CNICThe CNIC is issued by NADRA to Pakistani citizens aged 18 or over; children have a B-Form (CRC) or Juvenile Card instead. A first Simple CNIC with Normal processing is free. Start online in NADRA's PakID app (choose "New CNIC") or go to any NADRA Registration Centre or e-Khidmat Markaz; your parents or a blood relative confirm your identity.
- Renew your CNICAn expired CNIC can be renewed online in NADRA's PakID app, without visiting a centre, or in person at any NADRA Registration Centre or e-Khidmat Markaz, as a Simple or Smart card. In person, bring your expired CNIC and a blood-relative witness (or an affidavit attested by a gazetted officer); you can correct details or change marital status at the same time.
- Family Registration Certificate (FRC)The Family Registration Certificate (FRC) shows your family composition as recorded by NADRA, either by birth (parents and siblings) or by marriage (spouse and children). Get it at a NADRA counter such as at a Punjab e-Khidmat Markaz, online at id.nadra.gov.pk, or at a NADRA desk in a Pakistan mission abroad.
- Juvenile Card for children under 18The Juvenile Card is a chip-based NADRA identity document for children under 18. Apply at a NADRA counter, such as at a Punjab e-Khidmat Markaz, with the child's B-Form (CRC) and both parents present.
- NICOP for overseas PakistanisThe National Identity Card for Overseas Pakistanis (Smart NICOP) is issued by NADRA to Pakistani citizens and dual nationals living abroad; a Smart NICOP holder can travel to Pakistan without a visa. Apply online at id.nadra.gov.pk or the Pak-ID app, at a NADRA desk in a Pakistan mission abroad, or at a NADRA counter in Pakistan such as at e-Khidmat Markaz.
- Birth certificate (Punjab)In Punjab you can register a birth and get a computerized birth certificate through e-Khidmat Markaz; the certificate is issued by the relevant field office of the district where the case is registered. Cases within 60 days of birth need Form A, the hospital birth slip, vaccination card and family CNICs; cases after 7 years must go through court.
- Death certificate (Punjab)In Punjab you can register a death and get a death certificate through e-Khidmat Markaz; it is issued by the relevant field office of the district where the case is registered. Apply within 60 days of death with Form B, the hospital death slip (if any), the graveyard burial slip, an affidavit and CNICs; later cases must go through court.
- Domicile certificate (Punjab)A domicile certificate shows which district you permanently belong to. In Punjab you can apply through e-Khidmat Markaz, and the certificate is issued by your relevant Assistant Commissioner. Bring the AC verification form, Form P, CNICs or B-Form, an affidavit, two photographs and proof of residence; duplicates and corrections are also available.
- Renew your driving licence (Punjab)A Punjab driving licence can be renewed online through DLIMS (now on Dastak) or in person at a licensing centre or e-Khidmat Markaz. You pay the renewal fee for 1 to 5 years plus Rs. 480 courier charges, and a fine if the licence has already expired; the new card is posted to you.
- Get a Fard (land record copy)A Fard is PLRA's official copy of land record showing the area, location and ownership of a piece of land. It is used as proof of ownership for sale, court cases, loans or verification. You can get it at an Arazi Record Centre (ARC), the PLRA counter at an e-Khidmat Markaz, an Arazi Moawin franchise, or online through Punjab Zameen.
- Get an international driving permit (Punjab)Holders of a valid Punjab driving licence who are travelling abroad can get an international driving licence for 1 to 3 years. Apply in person at a licensing centre or e-Khidmat Markaz with your licence, CNIC and passport; renewals can also be done online through DLIMS.
- Get a learner driving permit (Punjab)A learner permit is the first step towards a driving licence in Punjab; you need it before you can take the driving test. You can apply online through DLIMS (now on the Dastak platform) and print it straight away after payment, or visit a driving licence office or Police Khidmat Markaz with your original CNIC.
- Marriage certificate (Punjab)In Punjab you can get a computerized marriage certificate for a registered Nikah through e-Khidmat Markaz; it is issued by the relevant field office of the district where the Nikah is registered. Applications are accepted where the Nikah was registered since 2001.
- Register a new vehicle (Punjab)Every new car, motorcycle or other vehicle bought in Punjab must be registered with the Excise & Taxation Department. You submit Form F with the sale invoice and certificate (or import papers), pay the registration fee, number plate fee and taxes, and complete biometric verification; the registration card is then issued.
- Transfer vehicle ownership (Punjab)When you buy or sell a registered vehicle in Punjab, ownership must be transferred in Excise records. Start the transfer on ePay Punjab (or at an e-Khidmat Markaz), pay the transfer fee and any token tax due through a PSID, and then both seller and buyer give biometric verification before the Excise officers approve it.
What it offers
- Issuance of Regular Driving LicenseApply for a regular motorcycle or car driving license without intermediaries.
- Copy of FIRObtain a copy of an FIR by providing basic information.
- Loss ReportReport lost documents and belongings such as CNIC, driving license, or ATM cards.
- Crime ReportReport a crime to be assigned to the relevant police station through the system.
- Women Violence ReportReport incidents of violence against women and get legal aid.
- Tenants RegistrationRegister rented houses or hostel details for record purposes as required by law.
- Employee RegistrationRegister servants, maids, or workers with the police.
- Vehicle VerificationVerify vehicles through police records and forensic reports.
Offices
- e-Khidmat Markaz, Lahore - ASTP (Arfa Software Technology Park)
ARFA Tower, Ferozepur Road, Nishter Town, Lahore
Morning: Monday to Saturday 09:00 am to 05:00 pm. Evening: Monday to Saturday 06:00 pm to 12:00 am (Lahore - ASTP and Lahore - Town Hall only). Closed 12:30 pm to 02:30 pm on Friday for Jummah. NADRA counters: Monday to Saturday 09:00 am to 04:00 pm, lunch/prayer break 01:00 pm to 02:00 pm.
Independent summary, drafted from ekhidmat.punjab.gov.pk on 2026-10-02. Not affiliated with e-Khidmat Punjab (citizen services catalogue); the official website is the authority.