Mobile, SIM or internet

Where to complain

1. 1
   Start here

   Your mobile company

   آپ کی موبائل کمپنی

   Only the mobile company can correct SIM data; its franchises take complaints about SIMs issued without your knowledge.
2. 2
   If not resolved Official channel

   Pakistan Telecommunication Authority (PTA)

   پاکستان ٹیلی کمیونیکیشن اتھارٹی (PTA)

   pta.gov.pk 0800-55055Our step-by-step guide
3. 3
   Escalate Official channel

   Pakistan Citizen's Portal (PMDU)

   پاکستان سٹیزن پورٹل (PMDU)

   Sends your complaint to the concerned government organisation at any level and lets you track it with your complaint ID.

   web.citizenportal.gov.pkOur step-by-step guide

Complain to the first channel and keep its complaint or reference number. If you get no answer within the time the department says, or you're not satisfied, take the same complaint and number to the next one.