Complain on the Pakistan Citizen's Portal
پاکستان سٹیزن پورٹل پر شکایت درج کریں
The Pakistan Citizen's Portal (PCP), run by the Prime Minister's Performance Delivery Unit, lets citizens send complaints and suggestions to government organisations at all levels. Register with your CNIC and mobile number on the app (Android, iOS, Huawei) or the web portal, then lodge and track complaints.
پاکستان سٹیزن پورٹل وزیر اعظم کے پرفارمنس ڈیلیوری یونٹ (PMDU) کے تحت چلتا ہے جس کے ذریعے شہری ہر سطح کے سرکاری اداروں کو شکایات اور تجاویز بھیج سکتے ہیں۔ ایپ (اینڈرائیڈ، آئی او ایس، ہواوے) یا ویب پورٹل پر شناختی کارڈ اور موبائل نمبر سے رجسٹر ہوں، پھر شکایت درج کریں اور اس کی پیش رفت دیکھیں۔
- Offices
- 15 listed
Who can apply
- Citizens of Pakistan, with special emphasis on overseas Pakistanis, women, special persons and foreigners
Documents you need
Steps
- 1Download and install the Pakistan Citizen's Portal app (Google Play, App Store or Huawei AppGallery), or open web.citizenportal.gov.pk.پاکستان سٹیزن پورٹل ایپ (گوگل پلے، ایپ اسٹور یا ہواوے ایپ گیلری) انسٹال کریں، یا web.citizenportal.gov.pk کھولیں۔
- 2Register with your CNIC and mobile number.اپنے شناختی کارڈ اور موبائل نمبر سے رجسٹر ہوں۔
- 3Verify your account with the SMS you receive.موصول ہونے والے ایس ایم ایس سے اپنا اکاؤنٹ تصدیق کریں۔
- 4Send your complaint (or suggestion) to the concerned organisation.اپنی شکایت (یا تجویز) متعلقہ ادارے کو بھیجیں۔
- 5Track the complaint with your CNIC number and complaint ID on citizenportal.gov.pk or in the app.citizenportal.gov.pk یا ایپ پر شناختی کارڈ نمبر اور شکایت آئی ڈی سے شکایت کی صورتحال دیکھیں۔
Good to know
- • PMDU says it ensures complaints and suggestions are handled through the concerned organisations.
- • You can also use the portal to take part in public polling.
Where to go
- e-Khidmat Markaz, Lahore - ASTP (Head Office, Arfa Software Technology Park)
ARFA Tower, Ferozepur Road, Nishter Town, Lahore
Morning: Monday to Saturday 09:00 am to 05:00 pm. Evening: Monday to Saturday 06:00 pm to 12:00 am (Lahore - ASTP and Lahore - Town Hall only). Closed 12:30 pm to 02:30 pm on Friday for Jummah. NADRA counters: Monday to Saturday 09:00 am to 04:00 pm, lunch/prayer break 01:00 pm to 02:00 pm.
- e-Khidmat Markaz, Lahore-I (Town Hall, Mall Road)
Jinnah Hall (Town Hall), Lower Mall, Anarkali, Lahore
Morning: Monday to Saturday 09:00 am to 05:00 pm. Evening: Monday to Saturday 06:00 pm to 12:00 am (Lahore - ASTP and Lahore - Town Hall only). Closed 12:30 pm to 02:30 pm on Friday for Jummah. NADRA counters: Monday to Saturday 09:00 am to 04:00 pm, lunch/prayer break 01:00 pm to 02:00 pm.
- e-Khidmat Markaz, Rawalpindi
Opp. City District Court, Adjacent to TMO Potohar Town Office, Rawalpindi
Monday to Saturday 09:00 am to 05:00 pm. Closed 12:30 pm to 02:30 pm on Friday for Jummah. NADRA counters: Monday to Saturday 09:00 am to 04:00 pm, lunch/prayer break 01:00 pm to 02:00 pm.
- e-Khidmat Markaz, Sargodha
Mela Mandi Ground, Tariqabad Road, Near Old Civil Lines Colony, Sargodha
Monday to Saturday 09:00 am to 05:00 pm. Closed 12:30 pm to 02:30 pm on Friday for Jummah. NADRA counters: Monday to Saturday 09:00 am to 04:00 pm, lunch/prayer break 01:00 pm to 02:00 pm.
- e-Khidmat Markaz, Gujranwala
Opposite Main Bazar Shaheen Abad, G.T. Road, Gujranwala
Monday to Saturday 09:00 am to 05:00 pm. Closed 12:30 pm to 02:30 pm on Friday for Jummah. NADRA counters: Monday to Saturday 09:00 am to 04:00 pm, lunch/prayer break 01:00 pm to 02:00 pm.
- e-Khidmat Markaz, Bahawalpur
Abbas Manzil, Opposite DCO House, Near District Courts, Bahawalpur
Monday to Saturday 09:00 am to 05:00 pm. Closed 12:30 pm to 02:30 pm on Friday for Jummah. NADRA counters: Monday to Saturday 09:00 am to 04:00 pm, lunch/prayer break 01:00 pm to 02:00 pm.
- e-Khidmat Markaz, Sahiwal
355 H, Opposite Sadar Police Station, Farid Town, Sahiwal
Monday to Saturday 09:00 am to 05:00 pm. Closed 12:30 pm to 02:30 pm on Friday for Jummah. NADRA counters: Monday to Saturday 09:00 am to 04:00 pm, lunch/prayer break 01:00 pm to 02:00 pm.
- e-Khidmat Markaz, Faisalabad
Opp. Mian M. Trust Hospital, Near General Bus Stand, Sargodha Road, Faisalabad
Monday to Saturday 09:00 am to 05:00 pm. Closed 12:30 pm to 02:30 pm on Friday for Jummah. NADRA counters: Monday to Saturday 09:00 am to 04:00 pm, lunch/prayer break 01:00 pm to 02:00 pm.
- e-Khidmat Markaz, Multan
Northern Bypass, Multan
Monday to Saturday 09:00 am to 05:00 pm. Closed 12:30 pm to 02:30 pm on Friday for Jummah. NADRA counters: Monday to Saturday 09:00 am to 04:00 pm, lunch/prayer break 01:00 pm to 02:00 pm.
- e-Khidmat Markaz, D.G. Khan
Block 40, Dera Ghazi Khan
Monday to Saturday 09:00 am to 05:00 pm. Closed 12:30 pm to 02:30 pm on Friday for Jummah. NADRA counters: Monday to Saturday 09:00 am to 04:00 pm, lunch/prayer break 01:00 pm to 02:00 pm.
- e-Khidmat Markaz, Chakwal
Opposite Shuhada Park, Talagang Road, Chakwal
Monday to Saturday 09:00 am to 05:00 pm. Closed 12:30 pm to 02:30 pm on Friday for Jummah. NADRA counters: Monday to Saturday 09:00 am to 04:00 pm, lunch/prayer break 01:00 pm to 02:00 pm.
- e-Khidmat Markaz, Lodhran
Kehror Pacca Road, Zilla Council, Lodhran
Monday to Saturday 09:00 am to 05:00 pm. Closed 12:30 pm to 02:30 pm on Friday for Jummah. NADRA counters: Monday to Saturday 09:00 am to 04:00 pm, lunch/prayer break 01:00 pm to 02:00 pm.
- e-Khidmat Markaz, Sialkot
SBCC Building, Near Chamber of Commerce, Paris Road, Sialkot
Monday to Saturday 09:00 am to 05:00 pm. Closed 12:30 pm to 02:30 pm on Friday for Jummah. NADRA counters: Monday to Saturday 09:00 am to 04:00 pm, lunch/prayer break 01:00 pm to 02:00 pm.
- e-Khidmat Markaz, Toba Tek Singh
Adjacent to DCO Complex, Main Rajan Road, Toba Tek Singh
Monday to Saturday 09:00 am to 05:00 pm. Closed 12:30 pm to 02:30 pm on Friday for Jummah. NADRA counters: Monday to Saturday 09:00 am to 04:00 pm, lunch/prayer break 01:00 pm to 02:00 pm.
- e-Khidmat Markaz, Rahim Yar Khan
Near Rangers Institute of Technical Education, Canal Road, Rahim Yar Khan
Monday to Saturday 09:00 am to 05:00 pm. Closed 12:30 pm to 02:30 pm on Friday for Jummah. NADRA counters: Monday to Saturday 09:00 am to 04:00 pm, lunch/prayer break 01:00 pm to 02:00 pm.
Questions people ask
›How can I check my complaint?
Use 'Track Complaint' on citizenportal.gov.pk with your CNIC number and complaint ID.
›Whom do I contact for help with the portal?
Email support.pmdu@pmo.gov.pk.
Contact
- Email: support.pmdu@pmo.gov.pk
- Website: citizenportal.gov.pk