Fake or defective medicine

Where to complain

1. 1
   Start here Official channel

   Drug Regulatory Authority of Pakistan (DRAP)

   ڈرگ ریگولیٹری اتھارٹی آف پاکستان (DRAP)

   dra.gov.pk 0800-03727Our step-by-step guide
2. 2
   If not resolved Official channel

   Pakistan Citizen's Portal (PMDU)

   پاکستان سٹیزن پورٹل (PMDU)

   DRAP says general complaints about it can also be made through the Citizen's Portal.

   web.citizenportal.gov.pkOur step-by-step guide
3. 3
   Escalate Official channel

   Wafaqi Mohtasib (Federal Ombudsman)

   وفاقی محتسب

   For complaints against federal government agencies.

   mohtasib.gov.pk

Complain to the first channel and keep its complaint or reference number. If you get no answer within the time the department says, or you're not satisfied, take the same complaint and number to the next one.