All problems

Government office or service

سرکاری دفتر یا سروس

Where to complain

Where are you? Each province has its own complaint channels.

  1. 1
    Start here

    The office or department itself

    متعلقہ دفتر یا محکمہ

    Start with the department's own complaint desk or helpline; find its official website in our directory.

    Find the official website
  2. 2
    If not resolved Official channel

    Pakistan Citizen's Portal (PMDU)

    پاکستان سٹیزن پورٹل (PMDU)

    Sends your complaint to the concerned government organisation at any level and lets you track it with your complaint ID.

    web.citizenportal.gov.pkOur step-by-step guide
  3. 3
    Escalate Official channel

    Wafaqi Mohtasib (Federal Ombudsman)

    وفاقی محتسب

    For complaints against federal government agencies.

    mohtasib.gov.pk

Choose your province above to see its own complaint channels too.

Complain to the first channel and keep its complaint or reference number. If you get no answer within the time the department says, or you're not satisfied, take the same complaint and number to the next one.

Pakistan OS is independent and doesn't file complaints for you; you send it yourself, through the official channel.